Ordering Information and FAQ

Selina has a 100% customer satisfaction policy and been running her business for over ten years, so please feel free to shop with confidence! 

Please read over the information below so you know what to expect when ordering, but also know there are real people that will do whatever is needed to make sure you are completely happy with your ordering experience.

Where do my orders come from?

Due to Selina's many other responsibilities as a full time artist, author, designer, publisher, manager, and mother, she has chosen to reduce the amount of hands-on manufacturing she does, in order to free up time for new paintings and creations.

The products in this store are created by select print-on-demand companies who she outsources production to, located in the USA and Europe.

When will my order ship?

All products are created with care on demand after the order has been placed, a process that generally takes 3-5 days.

How long will it take to get my order, and can I track delivery?

Orders will be sent from the closest fulfillment centre to you, to reduce shipping cost and time, so delivery time varies greatly depending on the products ordered, their place of origin, and where they are going. 

If you are ordering more than one product it is likely you will receive your items in separate packages. 

If your order is eligible for a tracking number, you will receive this number in your delivery confirmation email when your order is shipped.

Currency Options

You can view prices in the store and shopping basket in your chosen currency using the drop down menu at the top of the page.

The currency will change to AUD (Australian Dollars) at checkout. 

GST for Australian Customers

All orders for Australian customers will include GST. Because we have many international customers, GST will only show up after you have confirmed your billing address as Australian during checkout.

Something not right? Our Refund and Return Policy.

If there is something about your order that you are unhappy with, please contact Selina directly at selina@selinafenech.com and she’ll do whatever she can to make it right.

Import taxes or duties

Orders may attract import taxes or duties depending on each different country's laws. A great place to check what you might be charged is The Online Duty Calculator. Any import taxes and charges are the responsibility of the customer. Parcels always include accurate customs form declarations, as it is a legal offense to give fraudulent details on customs forms (e.g. to misrepresent the value of the parcel in order to avoid import charges).

Can I get something signed by Selina?

If you desire products shipped direct from the artist (shipping cost warning- she is in Australia!), you can find a small range of exclusive items, books, original paintings, and signed prints available at www.selinafenech.com 

Privacy Policy

We hate spam. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held with the utmost care and is only use to convey your order information or send newsletters or catalogs if requested.

Any updates or newsletter lists are opt-in only, and can be unsubscribed from at any time.

View our complete privacy policy at https://fairiesandfantasy.com/pages/privacy-policy

Website Images Disclaimer

Throughout this website we aim to provide a good representation of our product, however, product designs may differ slightly in colour or design from the website images.